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Privacy Policy

This Privacy Policy applies to the processing of personal data collected by Rezidence Ostrovní ("we" or "us") through our website built on the Wix platform and using Wix Hotels functionality. We are committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the Czech Republic.

1. Personal Data Collection and Processing:

We collect and process personal data for the purposes of providing accommodation services, managing reservations, and improving our website's functionality. Personal data refers to any information relating to an identified or identifiable natural person.

2. Types of Personal Data Collected:

We may collect the following types of personal data from Guests when they make a reservation or interact with our website:

  • Name, address, email address, and phone number

  • Payment information (e.g., credit card details)

  • Identification documents (e.g., passport or ID card)

  • Preferences and special requests related to the stay

  • IP address, browser type, and device information collected through cookies and similar technologies

3. Purpose of Personal Data Processing:

We collect and process personal data for the following purposes:

  • To process reservations and provide accommodation services

  • To communicate with Guests regarding their reservations, inquiries, or special requests

  • To improve our website's functionality and personalize Guest experience

  • To comply with legal obligations, including tax and accounting requirements

  • To prevent fraud and ensure the security of our website and services

  • To send promotional offers, newsletters, or marketing communications with Guest consent

4. Legal Basis for Processing Personal Data:

We process personal data based on one or more of the following legal bases:

  • The performance of a contract (e.g., processing reservations and providing accommodation services)

  • Compliance with legal obligations (e.g., tax and accounting requirements)

  • Consent of the data subject for specific purposes (e.g., sending marketing communications)

  • Legitimate interests pursued by us or a third party (e.g., fraud prevention)

5. Data Retention:

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. We will securely delete or anonymize personal data when it is no longer needed.

6. Data Sharing and Transfers:

We may share personal data with third parties, including Wix and its affiliates, service providers, payment processors, and legal authorities, as necessary to fulfill the purposes described in this Privacy Policy. We may transfer personal data to countries outside the European Economic Area (EEA) if adequate data protection safeguards are in place.

7. Guest Rights:

Guests have the following rights regarding their personal data:

  • Right to access: Guests have the right to request access to their personal data and information about how it is processed.

  • Right to rectification: Guests have the right to request the correction of inaccurate or incomplete personal data.

  • Right to erasure: Guests have the right to request the deletion of their personal data under certain circumstances.

  • Right to restriction of processing: Guests have the right to request the restriction of processing of their personal data under certain circumstances.

  • Right to data portability: Guests have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

  • Right to object: Guests have the right to object to the processing of their personal data under certain circumstances, including for direct marketing purposes.

8. Data Security:

We implement appropriate technical and organizational measures to ensure the security of personal data and protect it against unauthorized or unlawful processing and accidental loss, destruction, or damage.

9. Contact Information:

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

Rezidence Ostrovní, Ostrovní 222/8, 1100 00 Prague 1 Czech Republic Email: Phone: +420 257 409 200

10. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised Privacy Policy will indicate the date of the last update.

This Privacy Policy was last updated on 19.3.2024.

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